Enigma Telecollection Management System is a sub-set system of Enigma Call Center Solution, was developed to integrate with Enigma Auto Dialer. It is capable to handle multimedia application such fax, sms, email and web under single platform for servicing inbound and outbound activity. Therefore, the Enigma Collection is very well integrated into Enigma Call Center Solution in order to give the best result for the management to make decision and to have flexibility to alter the collection strategy to suit individual behavior and profiles in a cost effective way.
Enigma telecollection is designed in web base under web based platform which can be easily expanded to operate collection in regional offices. It is designed under an open architecture, flexible, expandable and reliable. Each component is analyzed and based on its function accordingly to operational process of contact center to be effective and efficient. Enigma telecollection is developed under Linux/ Unix platform based with indistinct user interface in order to easy maintenance and usage.