Telemarketing Management System

Enigma telemarketing system will enable our client to pursue a strategy that embraces advancements in the sales process, with the objective of:

  • Automating the processes of prospect, filtering and reconciliation.
  • Determine the optimal sales strategy to be applied to each customer by understanding the probability of sales plan.
  • Proactive identification of problem accounts for prioritizing sales call.
  • Meeting strategy business requirements e.g. predicting, reporting system, business process etc.
  • Adhering to the best practice in insurance industry.
  • Reducing opportunity lost.
  • Improve employee productivity.
  • Capable to integrate into host system.
  • Minimize data costs by leveraging the predictive Dialer of internal performance data and applying statistical methodology to improve the efficiency of sales process
telemarketing system

PROSPECT DATA MANAGEMENT

  • Upload Data: host/ middleware/ DB connection, file import, or hardcopy
  • Flexible query for each campaign
  • Field mapping rule
  • ‘Closing’ prospect activities
  • Verification field management
  • Flexible time for automatic execution

CAMPAIGN MANAGEMENT

  • Campaign description
  • Opening & Closing script
  • Upload and Closing query/ rule
  • Product/ program list

PROGRAM MANAGEMENT

  • Program description
  • Program script
  • Failed verification script
  • Program knowledge
  • Fax template
  • SMS template
  • Email template

ASSIGNMENT MANAGEMENT

  • Assignment prospect per campaign
  • Define period time
  • Automatic and manual assignment
  • Distribution depend on user login and organization
  • Preview and predictive assignment
  • Reassignment & Assignment dragging capabilities

CONTACT MANAGEMENT

  • Some responses for agent contact
  • Each response have specific field
  • For accept response, display verification field

RESPONSE MANAGEMENT

  • Response monitoring
  • Email, Fax, SMS, Interested w/ condition, Updated data, letter response
  • Each response has specific notes and follow up