The first market consists of carriers that need WiMax, broadband (wired or wireless), IPTV or VOIP software billing solutions. The second is companies that have been historically associated with the Internet revolution that require ASP, content billing software or web hosting billing software. The third group is any company that use IP-centric technologies as a key part of its business, such as traditional brick and mortar companies leveraging the web through Internet billing services.

Razaki Internet billing system enables companies to quickly and cost-effectively seize and utilize the many opportunities created by the latest developments in business-related Internet technologies and applications. In this rapidly changing and highly competitive environment, only the companies that possess a clear strategic vision — and choose to back it with the most flexible billing customer management software available — will be able to rise to the top.

As many business owners are quickly discovering, legacy systems are simply too expensive, too rigid, and too fragmented to provide the level of operational efficiencies that IP-centric companies absolutely require for web hosting, billing, and other applications. Other IP-based solutions available in the marketplace are not scalable, lack a large number of important and useful features, and are unable to readily accommodate the business growth requirements of most companies in a modular and cost-effective manner. When you strive for growth in your business, you want a product that is capable of growing with you. The Internet and VoIP billing system available from Razaki Technology had been designed with these needs in mind. Most importantly, our Internet and VoIP billing software solutions ensure dramatic improvement in companies’ delivery of products and service and support in a highly efficient, coherent and responsive manner that is easy to use and integrate.

Razaki Internet billing software solutions are a generation ahead of its legacy and IP-based counterparts. Through our unique solution, we offer our customers a high-value, low-cost, fully-featured billing and customer management software solution, specifically designed to meet the challenges of companies of any size who are using advanced IP-centric tools to deliver their products and services.

Our Unique Solution is the IP-centric and VoIP billing system that you’ve been waiting for. Our system is a flexible, easy-to-use, quick-to-install, fully modular approach to solving billing and customer management needs that will not only save your company time and money, and it will continue to meet the needs of your company even as those needs change. SBI enables customers to buy only what they need and at the time they need it. At the same time, it will give them the potential to systematically increase capabilities and scalability requirements as they grow and change.

Basic Technology: Razaki billing Framework

Razaki Billing Solution is built on basic framework, a platform invented for web-based application development. The framework provides the following benefits:

• Global Access. Web-based application gives its users access from anywhere in the world, using wide range of gadgets.
• Easy to Use. As Web browser has become Internet’s most popular application, using it as main user interface will gives users short learning curve. Razaki Billing Solution is also equipped with easy-to-comprehend manuals providing business process insight as well as step-by-step guide.
• Easy Data Retrieval and Formatting. Every list and report provides Query and Tracking facilities to help users get the desired data. Save-to-Text feature allows users to save data to tab-delimited text file for further formatting with external applications.
• Real-time Business Performance Monitoring. Business users can get up to real-time information (depends on data availability) represented in easy to-analyze format, supporting users’ decision making process.
• Highly Secured. Razaki Billing Solution classifies users according to its group/individual rights to each page and information, and it can easily be integrated to additional security equipments such as fingerprint scanner or other peripherals.
• Easy to Maintain. Each Razaki Billing Solution page is a collection of smaller objects that are repeatedly used all over the application. The architecture allows administrator to add page or even restructure the website, and all can be done from Web browser.
• Easy Database Management. Razaki Billing Solution provides web-based interface to access and administer database, and to create new SQL statements for custom reports.

• High Performance and Reliability. Built on UNIX, Internet’s native platform, Razaki Billing Solution offers UNIX’s unbeatable performance and reliability.
• Scalable. Razaki Billing Solution can be used in entry-level infrastructure as well as in high-performance high-availability environment, providing IP Provider a single application platform for every stage of growth.

Razaki billing features

Razaki Billing provides a set of features for every business actor to carry his tasks, from Marketing, Customer Care, Billing and Finance, Management, to external users such as Customers, Partners, and Resellers.

• Define Service & Tariff
• Manage User & Account
• Calculate Connection & Create Invoice
• Financial Reports
• Manage Partners
• Manage Resellers
• Manage Database

For larger businesses and organizations, web development teams can consist of hundreds of people (web developers). Smaller organizations may only require a single permanent or contracting webmaster, or secondary assignment to related job positions such as a graphic designer and/or Information systems technician. Web development may be a collaborative effort between departments rather than the domain of a designated department.

Razaki Web Development Benefit

Our strengths include fresh and creative graphic design, solid information architecture, and useful Web interactive features including polls, e-newsletters, message boards and forums.

Web Development uses a combination of Microsoft Visual Basic, Active Server Pages, SQL Server and straight web design to create pages that work in almost every browser and are more efficient to develop. When we integrate this technology into your web site, you gain significant benefits over conventional technology.

Our focus is on clean looking & fast loading, website design and web page design with intuitive navigation and layout that enables the visitor to find what he or she is looking for quickly and easily.

Technologies

Razaki Web Development can be split into many areas and typical and basic web developments consist of:

1. Client Side Coding

• AJAX (New methods of using JavaScript, PHP and other languages to improve the user experience)
• CSS
• Flash (Adobe Flash Player is a ubiquitous client-side platform ready for RIAs. Flex 2 is also deployed to the Flash Player (version 9+))
• JavaScript
• Microsoft SilverLight But doesn’t seem to support older win9x versions
• XHTML (in accordance to modern web design standards, XHTML’s use is replacing the older HTML4. This may change when HTML 5 is adopted by the browser development community.)
• ASP (Microsoft proprietary)
• ColdFusion (Adobe proprietary, formerly Macromedia)
• CGI and/or Perl (open source)
• Java, e.g. J2EE or WebObjects
• PHP (open source)
• .NET (Microsoft proprietary)
• Apache Derby
• Microsoft SQL Server
• MySQL
• Oracle
• PostgreSQL

2. Server Side Coding

• ASP (Microsoft proprietary)
• ColdFusion (Adobe proprietary, formerly Macromedia)
• CGI and/or Perl (open source)
• Java, e.g. J2EE or WebObjects
• PHP (open source)
• .NET (Microsoft proprietary)

3. Database Technology

• Apache Derby
• Microsoft SQL Server
• MySQL
• Oracle
• PostgreSQL

Razaki Voice Recording is a powerful and flexible voice recoding solution with optional integration to desktop applications such as outlook or your customer relationship management system (CRM) or database, access and many other applications. Features include record on demand, random or full time recording or record by agent entered call category. Recording options include IP based and TDM (digital/analog extension or trunk side architecture). Razaki includes optional business process rules and categorization of recordings by completion code.

Razaki Voice Recording solutions are compatible and integrate with industry leading VoIP Telephony platforms, including Cisco Systems. Through collaboration with major Voice Over IP telephony solution developers, Razaki ensures that its clients are able to effectively leverage VoIP recording solutions to capture, evaluate, analyze and improve multimedia interactions over converging networks.

With Razaki voice Recording solution you can:

• Implement a flexible solution for full-time compliance and sales verification recording with the convenience and lower total cost of ownership of non-proprietary, open standards hardware.
• Capture 100 % of customer/caller interactions in traditional, IP and mixed telephony environments.
• Protect enterprise investments with the ability to migrate your recorder infrastructure from traditional TDM to IP.
• Ensure calls are being captured through multiple recording triggers, such as D-Channel, VOX, and CTI.
• Record contracts in their entirety, automatically, or on demand.
• Establish and quickly change contact recording parameters to reflect the evolving needs of your business.
• Tag interactions with valuable data for quick identification and reference.
• Identify trends and patterns within your recorded contacts to drive change
• Use business rules to group calls to archive for different periods of time
• Manage and configure recorders easily through a centralized web interface.

Razaki Voice Recording is affordable, superior voice recording for multipurpose, communication with anyone, anywhere, anytime is becoming an integral part of modern business. Razaki Voice Recording is a powerful cost effective tool.

Service Demands, For many business recording telephone calls is a necessity whether the recording forms part of a business contract, or is required as a failsafe or is required for documentation voice recording is a serious business technology today. Improve staff capability for better service staff can benefit greatly from being able to record calls on-demand from a complex telephone call, a customer complaint or a simple note taking.

Performance Monitoring in today’s modern business environment, especially within quality service area, is a strong key objective. Razaki Voice Recording provides a low cost method to monitor staff performance on the telephone and use the information for quality management and training.

Budget Oriented – Enigma Voice Logger™ is one of the low cost and simple to install and manage ways in recording telephone calls. In IP telephony environment, our solution is base on software only. No telephony card as an additional hardware is required.

Razaki Voice recording functionality

Record all; allow you to record all conversations at assigned users.

• On Demand; allows you to record conversations based on when user want to record the conversation.
• Conditional Record, allows administrator to set call completion categories, or even record random calls.
• File stored as .wav, MP3, .gsm, or .vce
• Compressed storage approx. 250KB per minute via MP3; 100KB per minute via .gsm
• All recording controls from your desk
• Link recording file to date, time, agent name, call completion codes and customer name
• Auto-link to CRM or outlook (optional)
• And many more.

Unified messaging (sometimes referred to as the unified messaging system or UMS) is the handling of voice, fax, and regular text messages as objects in a single mailbox that a user can access either with a regular e-mail client or by telephone. The PC user can open and play back voice messages, assuming their PC has multimedia capabilities. Fax images can be saved or printed.

A user can access the same mailbox by telephone. In this case, ordinary e-mail notes in text are converted into audio files and played back.

Unified messaging is particularly convenient for mobile business users because it allows them to reach colleagues and customers through a PC or telephone, whichever happens to be available. Some services offer worldwide telephone access.

UMS Component

UMS components are:

• Voice Mail Management
• Fax Management
• Email Management
• SMS Management
• Media Contact Management
• Message Notification Management
• Administration Application
• User Application

UMS Key Benefits

Company Productivity. Unified Messaging helps businesses, small and large alike, to streamline information delivery and ensure ease of use. Human delays are also minimized or eliminated, resulting in better, faster interaction and service-delivery for the customer, and cost savings for the business. Unified Messaging also allows for easier, more direct collaboration between co-workers and with suppliers and clients, even if they are not physically on the same site. This allows for possible reductions in business travel, especially with multi-party video communications, reducing an organization’s carbon footprint.

Less Time. People are able to quickly send, receive, and find the exact information they need, no matter what form it was delivered in and no matter where they are.

Anywhere access. Unified Messaging delivers access from familiar clients like Microsoft based and a variety of mobile devices, and ordinary telephones.

Reducing cost. Integrated unified messaging systems allow site and server consolidation, reducing the total number of servers required to provide voice mail and fax service. Consolidation can dramatically lower maintenance and upkeep costs, particularly for organizations with remote or branch offices.

Foundation for unified Messaging. The combination of e-mail, voice mail, and fax capability can be augmented with presence, instant messaging (IM), and real-time conferencing capability to expand the ways in which users can share information and communicate.

Who is it for??

Unified Messaging is very useful for knowledge workers, information workers, and service workers alike, many of whom may cross the lines between the three sectors on a daily or hourly basis, depending on the task and the client. With an increasingly mobile workforce, businesses are rarely centralized in one location. Unified Messaging facilitates this on-the-go, always-available style of communication. In addition, unified Messaging technology can be tailored to each person’s specific job or to a particular section of a company.

Every day, millions of vital business interactions take place around the world, as contact centers interact with the organization’s clients and customers over the phone, via emails, chat and instant messaging. In this complex environment, the ongoing challenge is how to extract the value hidden within unstructured multimedia interactions and provide decision-makers with the necessary insights into their marketplace and customer base. The contact center is ideally placed to help them improve business processes, enhance sales effectiveness and increase productivity.

IP Contact Center is the next-generation in self-service applications with live agent assistance to provide the greatest flexibility and features when responding to customers’ contacts by phone, e-mail, fax, or the Web.

Razaki Technologies leverages existing investments with an open Service Oriented Architecture (SOA) based framework that allows contact centers to benefit from the synergy between the Razaki Technologies best solutions.

Our system has characteristics, such open architecture, flexible, expandable, and reliable.

Razaki Smart Management

Razaki Smart Management provides an innovative solution to manage contact centers and drive business performance across the enterprise, enabling organizations to run their business in an insightful and proactive manner and take action at the right time. Razaki Smart Management places the contact center at the heart of the enterprise. With Razaki Smart Management contact centers gain a single view of their business, improve efficiency, effectiveness and quality of service, and better align their objectives with the enterprise. Among a range of key business benefits, organizations are able to share best practices, gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes and increase customer retention.

Razaki Smart Management offers:

• A new approach to managing the business, harnessing interaction analytics and delivering a structured methodology specifically developed for the Contact Center and Enterprise market by domain experts.
• A powerful solution that provides a holistic view of the business with insights into market dynamics and customer behavior.
• A state-of-the-art architecture, powered by the emerging Service Oriented Architecture (SOA), enabling maximum information sharing and synergy between the different Smart Center components, as well as any other external SOA-based applications.

Business users and executives across all industries can now benefit from the synergy between the entire spectrum of Razaki Smart Management best solutions – quality, workforce and performance management, interaction analytics, compliance, coaching, and customer feedback.

Razaki smart management Delivers:

• A single view of the contact center by consolidating data across the organization and delivering consistent information to sites, regions and groups
• The right information to the right people, at the right time
• Advanced interaction analytics tools to understand customer intent and predict trends and behavior
• Root cause analysis by focusing on the meaningful interactions thus shortening the time for corrective action
• KPI-based management to center employees on clear objectives and align the contact center with enterprise goals

Officially, razaki IP PBX is an Open Source hybrid TDM and packet voice PBX and IVR platform with ACD functionality, Razaki Technology developing the IP PBX with open platform based Packet PBX. Our platform is possibly the most powerful, flexible, and extensible piece of integrated telecommunications software available. In UNIX (including Linux) and DOS environments represents a wildcard, matching any filename. Similarly, our IP PBX is designed to interface any piece of telephony hardware or software with any telephony application, seamlessly and consistently.

Traditionally, telephony products are designed to meet a specific technical need in a network. However, many applications of using telephony share a great deal of technology. Our technology takes advantage of this synergy to create a single environment that can be molded to fit any particular application, or collection of applications, as the user sees fit.

Razaki Technology IP PBX can, among other things, be used in any of these applications:

1. Heterogeneous Voice over IP gateway (MGCP, SIP, IAX, H.323)
2. Private Branch exchange (PBX)
3. Custom Interactive Voice Response (IVR) server
4. Soft switch
5. Conferencing server
6. Number translation
7. Calling card application
8. Predictive dialer
9. Call queuing with remote agents
10. Remote offices for existing PBX

IP PBX Features

	Advanced PBX Features
	SIP Presence support Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone. SIP presence messages are group isolated, making the configuration very flexible.
	Incoming Call Rules Improves privacy protection automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hang-up and transfer to certain destinations.
	Online Fax Center Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in fax management interface.
	Conference Bridge / Local Conferences This is one of our strongest features- you can easily set up a telephone conference, which traditionally on PBXes is difficult and painful. Users dial a common number whether internally or from an outside line, and then enter a pin code before joining the conference. This is particularly useful for sales reps etc who are on the road but still able to participate in company meetings. Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to setup passwords, room sizes, recording, volume, etc
	Dedicated Voicemail Number A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable yet centralized access to voicemail from public phone
	Intercom / Paging The Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. You can decide what extensions are allowed to use Intercom and Paging.
	IVR (Interactive Voice Response) Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.
	Advanced IVR Features Build complex yet simple to use IVR’s with a wide range of predefined actions. IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVRs in no time.
	Call Queues Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA (Service Level Agreement) terms.
	Call Queue Reports and Statistics The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.
	Access Conferences from Virtual and Public Numbers When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

IPTV is a method of delivering broadcast television and on-demand, rich media content that uses an Internet protocol (IP) network as the medium. Any broadband IP network can be used for IPTV. However, IPTV is most prominently used as the primary mechanism for carriers, such as telephone companies (Telco’s), and cable and satellite TV carriers, to deliver television to mass audiences over existing communications infrastructures. IPTV offers carriers flexibility and added value in the form of additional services that can be offered to customers, which improves the carrier’s profitability and competitive edge.

In particular, IPTV provides one facet of the so-called “triple play” of services: voice, data, and video. The triple-play vision is that consumers can subscribe to one service that provides voice, data (Internet and other online services), and video (live broadcast and on-demand) – all three brought into the home or office over one line or feed, and by one service provider.

Consumers are familiar with two-way communication with voice and data, but an IP network also enables two-way communication in the video connection. With IPTV, consumers can interact with a video service to, for example, order and play video on-demand (VoD) content, change channels, or control playback of a live broadcast. Because the three services are controlled from one source, solutions can be created that take advantage of an integration of services. For example, a solution can be developed that enables customers to view Web pages on their televisions, through which they can order pay-per-view video content and check phone messages. With triple-play, carriers can upgrade their offerings to provide consumers with a full suite of next-generation digital-communication services.

The topology consists of the following components:

• Broadcast source. Live feed from a broadcaster, such as a commercial cable network or on-air television station.

• Broadcast encoder. Inputs the analog signal or high bit-rate digital stream from the source, and outputs a stream that is compressed and formatted for delivery over the IP network. An encoder is typically a software program running on a PC, for example, or a dedicated hardware device. A hardware device can include functionality that enables it to also do the job of a media server.
• Broadcast streaming system. A media server that hosts a number of encoded broadcast streams for a large number of clients on the network. The broadcast server can deliver multicast or unicast streams, and typically consists of multiple servers configured as a server farm to provide fault tolerance. If unicast, the server farm must manage connections to potentially many thousands of clients.
• VOD source. Content that is pre-recorded on a medium such as videotape or hard disk.
• VOD encoder. Inputs the pre-recorded content and outputs a VOD file that is properly formatted and compressed. Encoders that output VOD content are typically software programs.
• VOD streaming system. A media server that hosts the VOD files for clients on the network. The server must be capable of storing a large number of large files, and then streaming the files to many thousands of viewers. Often, the system consists of multiple servers configured in a server farm to deliver the maximum number of required streams and provide fault tolerance. Storage is often handled by a storage area network (SAN) system that also provides fault tolerance.
• Subscriber management system. Integrates customer activity and provides additional customer services, such as an electronic program guide (EPG) and billing.
• IP network. Typically, a high-speed, reliable, IP-enabled network.
• Customer set-top box (STB) or PC. The device on the customer end that converts the data stream from the media servers into a standard analog or digital signal that can be fed directly into the television. The STB also provides any interactive features, such as an EPG, Web browsing, and PVR (Personal Video Recorder) functionality.
• Television or monitor. Currently, IPTV is aimed at providing a quality, standard-definition television signal (SDTV). However, as technologies like VDSL and asymmetric digital subscriber line (ADSL2+) become more prevalent, the additional bandwidth will enable telcos to provide high definition television (HDTV), as well as multiple-channel audio and video, and many other services.

Features and benefit using IPTV

1. Convergence IP media system. This means that the user of the IP.TV platform can, simultaneously and in real time, access and manage information regarding IP telephony, video call, video conference, browsing internet, email, polling, and any IP based services.
2. Interactive, users could interact with the system to choose the information what they want.
3. VoD (Video on Demand), User could save any of recorded video at server, and user could easily review the recorded video with choosing the menu.
4. Support HDTV with cheapest infrastructure cost.
5. By adopting the IP.TV solution, the user can take advantage of one or more exclusive channels to transmit any programming to the locations of their choice. The number of locations / computers that can have access this programming is limitless.
6. Real-Time authentication and billing, Pre-paid and post paid content billing
7. Management of content objects, lists and plans, Time scheduling of content object
8. Support for chat, whether, news, email and other services
9. Comprehensive reporting
10. Real-time reporting of active channels and Interactive consumer surveys.

Video Conference

Razaki IP Video Conference also known as a video teleconference is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously. It has also been called visual collaboration and is a type of software designed to help people involved in a common task achieve their goals. Collaborative software is the basis for computer supported cooperative work. It differs from videophone in that it is designed to serve a conference rather than individuals. Razaki IP Video Conference is Web based Conferencing software provides state-of-the art PowerPoint, document, application and desktop sharing, remote control, and multiparty audio and video conferencing. From quick web meetings to full-featured conferences with multiple presenters, Razaki IP Video Conference makes it fast and easy.

Audio Visual Services

Razaki Technology enhances the impact and quality of communications through audio visual tools and solutions. Our expertise in room design and customized room control systems ensures the successful integration of audio, video and data presentation tools, which translates into functional and easy to use meeting facilities. High-impact customer meetings and productive internal meetings are just some of the benefits you will receive from Razaki Technology designed and installed audio visual solution.

Technology

All Razaki Technology video conferencing products are developed with Razaki professional software developers combines with video conferencing best practices. Among its design attributes are security, high-performance, scalability and the ability to provide a synchronous, multi-point channel for high-payload applications such as web conferencing, video conferencing, secure instant messaging, broadcast alerts and many other enterprise real-time applications. You can think of this routing architecture as a built-in VPN, or an applications-specific router for web and video conferencing. Unlike hardware-based video MUXs and MCUs, Razaki Technology is entirely software. The client components download dynamically and provide proxy and firewall compatibility, so you can conference with anyone in the world over existing corporate networks and the public Internet.

For non-technical readers, there is a business benefit of video conferencing white paper, describing the most popular applications of this technology and how it can generate hard cash savings.

Installation, Training & Support Services

Razaki’s customers enjoy email, electronic forum and telephone hotline support services for all the company’s products. This includes complimentary assistance with Razaki evaluation and installation, end-user training, and under annual support plans, on-going software maintenance and telephone support services. For critical requirements, Razaki optionally provides custom, on-site professional services including pre-sales systems analysis, implementation and performance-optimization.

For non-technical readers, there is a business benefit of video conferencing white paper, describing the most popular applications of this technology and how it can generate hard cash savings.