: IP PBX

IP PBX

What is Razaki IP PBX??

Officially, razaki IP PBX is an Open Source hybrid TDM and packet voice PBX and IVR platform with ACD functionality, Razaki Technology developing the IP PBX with open platform based Packet PBX. Our platform is possibly the most powerful, flexible, and extensible piece of integrated telecommunications software available. In UNIX (including Linux) and DOS environments represents a wildcard, matching any filename. Similarly, our IP PBX is designed to interface any piece of telephony hardware or software with any telephony application, seamlessly and consistently.

Traditionally, telephony products are designed to meet a specific technical need in a network. However, many applications of using telephony share a great deal of technology. Our technology takes advantage of this synergy to create a single environment that can be molded to fit any particular application, or collection of applications, as the user sees fit.

Razaki Technology IP PBX can, among other things, be used in any of these applications:

Heterogeneous Voice over IP gateway (MGCP, SIP, IAX, H.323)
Private Branch exchange (PBX)
Custom Interactive Voice Response (IVR) server
Soft switch
Conferencing server
Number translation
Calling card application
Predictive dialer
Call queuing with remote agents
Remote offices for existing PBX

IP PBX Features

	Advanced PBX Features
	SIP Presence support Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone. SIP presence messages are group isolated, making the configuration very flexible.
	Incoming Call Rules Improves privacy protection automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hang-up and transfer to certain destinations.
	Online Fax Center Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in fax management interface.
	Conference Bridge / Local Conferences This is one of our strongest features- you can easily set up a telephone conference, which traditionally on PBXes is difficult and painful. Users dial a common number whether internally or from an outside line, and then enter a pin code before joining the conference. This is particularly useful for sales reps etc who are on the road but still able to participate in company meetings. Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to setup passwords, room sizes, recording, volume, etc
	Dedicated Voicemail Number A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable yet centralized access to voicemail from public phone
	Intercom / Paging The Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. You can decide what extensions are allowed to use Intercom and Paging.
	IVR (Interactive Voice Response) Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.
	Advanced IVR Features Build complex yet simple to use IVR’s with a wide range of predefined actions. IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVRs in no time.
	Call Queues Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA (Service Level Agreement) terms.
	Call Queue Reports and Statistics The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.
	Access Conferences from Virtual and Public Numbers When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.