[vc_row][vc_column][vc_column_text]Enigma telemarketing system will enable our client to pursue a strategy that embraces advancements in the sales process, with the objective of:
- Automating the processes of prospect, filtering and reconciliation.
- Determine the optimal sales strategy to be applied to each customer by understanding the probability of sales plan.
- Proactive identification of problem accounts for prioritizing sales call.
- Meeting strategy business requirements e.g. predicting, reporting system, business process etc.
- Adhering to the best practice in insurance industry.
- Reducing opportunity lost.
- Improve employee productivity.
- Capable to integrate into host system.
- Minimize data costs by leveraging the predictive Dialer of internal performance data and applying statistical methodology to improve the efficiency of sales process
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=””][vc_column width=”1/1″][vc_single_image image=”393″ border_color=”grey” img_link_large=”” img_link_target=”_self” img_size=”full”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=””][vc_column width=”1/1″][vc_column_text]PROSPECT DATA MANAGEMENT
- Upload Data: host/ middleware/ DB connection, file import, or hardcopy
- Flexible query for each campaign
- Field mapping rule
- ‘Closing’ prospect activities
- Verification field management
- Flexible time for automatic execution
CAMPAIGN MANAGEMENT
- Campaign description
- Opening & Closing script
- Upload and Closing query/ rule
- Product/ program list
PROGRAM MANAGEMENT
- Program description
- Program script
- Failed verification script
- Program knowledge
- Fax template
- SMS template
- Email template
ASSIGNMENT MANAGEMENT
- Assignment prospect per campaign
- Define period time
- Automatic and manual assignment
- Distribution depend on user login and organization
- Preview and predictive assignment
- Reassignment & Assignment dragging capabilities
CONTACT MANAGEMENT
- Some responses for agent contact
- Each response have specific field
- For accept response, display verification field
RESPONSE MANAGEMENT
- Response monitoring
- Email, Fax, SMS, Interested w/ condition, Updated data, letter response
- Each response has specific notes and follow up
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