IP Contact Center is the next-generation in self-service applications with live agent assistance to provide the greatest flexibility and features when responding to customers’ contacts by phone, e-mail, fax, or the Web.

Officially, Razaki IP PBX is an Open Source hybrid TDM and packet voice PBX and IVR platform with ACD functionality, Razaki Technology developing the IP PBX with open platform based Packet PBX.

Synchro™ from Razaki Technology is a perfect solution for a least cost routing – GSM Gateway.  Trunk any GSM call through identical operator. Most of outgoing business call is destined to mobile phone, GSM. It makes the cost of calling the mobile phone become a highly case sensitive.

Enigma Helpdesk Management System is an application that we have built for Helpdesk system. This system is a sub-set of Enigma CRM. One of the advantages of this system is integrated with CTI Helpdesk applications, and Reporting System even with Recording systems.

Enigma Telecollection Management System is a sub-set system of Enigma Call Center Solution, was developed to integrate with Enigma Auto Dialer. It is capable to handle multimedia application such fax, sms, email and web under single platform for servicing inbound and outbound activity.

Enigma Telemarketing is a very common form of marketing companies use to connect with potential customers of their products or services. Historically, telemarketing consisted of companies making telephone calls to existing or potential customers. With new technology, telemarketing has expanded to include video conferencing calls, as well, although those are typically conducted with existing customers.